Frequently Asked Questions

TL Softtech LLC states that it supplies genuine retail software licenses. Before purchase, confirm the exact edition, license term, device limit, delivery method, and activation requirements with the support team.

The published delivery policy says digital activation details are sent to the email address used at checkout after payment verification. Check spam or promotions folders before contacting support.

The published policy lists processing within 48 business hours and standard delivery of approximately 3–7 business days after processing. Availability and destination can affect timing.

The current published refund policy lists a 30-day return window for hardware and peripherals, with separate conditions for defective and non-defective returns. Review the full policy before purchasing.

The published policy allows cancellation or rescheduling without penalty with at least 24 hours’ notice. Late cancellation terms may apply.

Remote access must only begin with your permission. You should be able to end the session at any time. Never share banking passwords or account passwords, and confirm charges before paid work begins.

The source policy pages list Monday–Friday, 9:00–18:00 Central Time. The homepage also mentions 24/7 support, creating a conflict that requires owner confirmation.

Call +1 (888) 826-0070 or email support@tlsofttechllc.us. A source privacy page lists info@tlsofttechllc.us and two policy pages contain a different likely-typo address; these conflicts are documented for owner review.

Compare the operating system, ports, hardware requirements, device count, and license region with the exact product listing. Contact support before purchase if any requirement is unclear.